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The David Sheldrick Wildlife Trust embraces all measures that compliment the conservation, preservation and protection of wildlife. These include anti-poaching, safe guarding the natural environment, enhancing community awareness, addressing animal welfare issues, providing veterinary assistance to animals in need, rescuing and hand rearing elephant and rhino orphans, along with other species that can ultimately enjoy a quality of life in wild terms when grown.

Delivery & Returns

Shipping

Despatch time:

Items will be dispatched within 5 working days of your order.

UK Standard Delivery

All UK orders are subject to a £3.95 post and packing charge.

Estimated delivery within 2 – 3 working days of your order being dispatched.

EU Standard Delivery

All European orders are subject to a £6.95 post and packing charge.

Estimated delivery in 4 - 7 working days of your order being dispatched.

In busy periods (e.g. Christmas) please be aware that your country’s postal service may experience long delays of up 3 weeks. Please bear this in mind before getting in touch.

If your item has not arrived, please contact us with your order number.

International Standard Delivery

All International orders are subject to a £9.95 post and packing charge.

Estimated delivery in 7 working days of your order being dispatched.

In busy periods (e.g. Christmas) please be aware that your country’s postal service may experience long delays of up 5 weeks. Please bear this in mind before getting in touch.

If your item has not arrived, please contact us with your order number.


Returns Policy

If you would like to return or exchange an unwanted item purchased in our Shop, please return it in a saleable condition by post within 28 days of receipt by completing the Returns/Exchange Form included with your order and post it to: The DSWT, 2nd Floor, 3 Bridge Street, Leatherhead, Surrey, KT22 8BL, United Kingdom. If you did not receive a Returns/Exchange Form, please contact us.

Return postage will not be paid by the DSWT. 

We reserve the right to refuse an exchange or refund if goods are not returned in a fully resalable condition. When trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark.

Refunds

Refunds will be processed within 14 working days of the item being received in the DSWT office. Refunds will be paid directly to the card or PayPal account the order was made.

Exchanges

Providing the desired item is in stock, exchanges will be dispatched within 14 working days of the item being received in the DSWT office. Where an item is not in stock, a refund will be offered.

If you have any questions about returning or exchanging your order, please contact us with your order number. 

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